The use of this site is governed by the terms and conditions set forth below. Please read all of these terms and conditions carefully as the use of this site and ordering of products through this site indicate your acceptance of all of these terms. If you do not agree with these terms please discontinue your use of our site. Starlightmobile.COM reserves the right to modify, alter, or update all or any part of these site terms at any time. Please review these terms prior to each use of this site to verify that conditions and terms have not changed since your last visit to our site.

Orders can be placed by calling 1347-240-0290 or on the website, www.starlightmobile.com.  Starlightmobile.com products are available for shipping only.  Orders can not be picked up at our office or warehouse.

Starlightmobile.COM offers you products and services in a secure manner. In order to provide you with the full benefits of our site, we require certain personal information. We collect e-mail addresses, names, address, etc on an opt-in basis.

When you buy a product, you are asked to provide us with contact information that may include: name, address, a shipping address (must be same as credit card billing address), credit card number, credit card expiration date, in some situation we may ask for a photo id w/identification number (such as your driver license number). We use this information to process and fulfill your order and to protect you from false purchases made in your name.

In all instances in which you provide your personal information to us it is in a manner that is direct and clearly identifiable. Information that is collected in the process of taking and fulfilling an order is used solely for that purpose. In order to fulfill your order, we may give only that information that is necessary to fulfill the order to a third party so they may use it for activation or fulfillment purposes. Starlightmobile.COM is the sole owner of the information collected on this site. We do not sell your personal information to anyone, at any time, for any purpose. We will not sell, share, or rent this information in ways different from what is disclosed in this statement.

Starlightmobile.COM uses your information to follow-up on your order and to send you updated information on our company, new products, services, and promotions. Your service provider and manufacturer may also send you similar information. You may opt-out of receiving such information from Starlightmobile.COM by contacting our customer service department via e-mail INFO@starlightmobile.COM

If you would like to place an order, but do not wish to provide the necessary information to us online, you can provide us with the information over the phone by calling a customer service representative at 1347-240-0290. They will gladly complete your order manually.

ACCURACY AND TYPOGRAPHICAL ERRORS
Starlightmobile.COM aspires to publish accurate selling prices for the products we offer. However, on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information received from our suppliers, Starlightmobile.COM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Starlightmobile.COM shall immediately issue a credit to your credit card account in the amount of the charge.
Pictures are used for illustration purposed only.

ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Starlightmobile.COM reserves the right at any time after receipt of your order to accept or decline your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment.

SHIPPING
At the present time, we only ship to the Continental U.S. Orders placed by 1:00pm EST generally ship next day Monday-Friday.
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. No orders are processed or shipped on Saturdays or Sundays. In the event of delays every effort will be made to contact you by phone email or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder substitute to another item or cancel your order.

SALES TAX
Starlightmobile.COM only collects local sales tax on orders shipped within NY State. For areas outside of NY State please check with your local tax authorities regarding any local sales tax liabilities.

MODEL & PRICE CHANGES
Manufacturers are constantly updating their product lines and eliminating some models. Should you learn of a new model on the market which is not listed in our catalog please call us for information. In addition manufacturers are continuously changing their cost prices. When prices are lowered we will pass the savings on to you. If a price goes up we may be obliged to increase our price. All prices and descriptions are subject to change without any prior notice.

CREDIT CARDS

We accept all major credit cards, including Visa®, MasterCard®, and American Express®. Please be sure to provide the exact billing address and telephone number that your credit card issuer has on file for you. Incorrect information may cause a delay in processing your order.

THESE TERMS AND CONDITIONS MAY CHANGE
Starlightmobile.COM reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Starlightmobile.COM Web site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.

RETURN POLICY.

All returns and exchange can be made only within 7 days from customer receive date.  A 20% restocking fee will be applied to all returns and a 10% cancellation fee will be applied to all order cancellations before we ship out. The equipment must be returned as original with all components within the box. It must be like new condition without any kind of cosmetic or internal damage to the unit and its components. The equipment must be returned within 5 calendar days. A copy of the invoice must be included with your return. At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damages or require service. These charges will be charged to the customer's credit card without need for further approval from the customer.

Starlightmobile guarantees the voice feature of the phone to work 100% with support. Starlightmobile is not responsible for the settings of the phones browser, Email, MMS, SMS, GPRS, WAP, Picture sending or any other network related setup other than the voice feature. If you setup the phone properly, you will have all the feature working on the phone. For additional setup instruction please contact your current phone service provider or look for instruction on
www.howardforum.com. There will be no refund or exchange if you are unable to setup the browser, mms, sms, gprs, wap or any other internet related setup except the voice feature.
If you make a purchase and the product does not receive service in your area, we will offer refund for the price of the product - 20% restocking fee .

If you choose to return an unwanted unit (cell phone) for a refund, we will offer refund for the price of the product - 20% restocking fee, the shipping and handling charges are non refundable.

If you refuse the package after being shipped out from our warehouse, a 10% cancellation fee will be applied on the merchandise. Shipping & handling charges will not be refunded. 

All exchanged/returned merchandise must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged altered missing written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.

For an RA number (Return Authorization) on returns call Customer Service at 1347-240-0290. All Returns require an authorization number. RA numbers are valid for ten business days after issue. Please note that RA # does not guarantee final disposition. All returns are subject to inspection. Pack the products into a shipping box with plenty of packing material and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton.

Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use USPS Priority  Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

DEFECTIVE ITEMS RETURN POLICY.
Dead-on-arrival merchandise is exchangeable provided that the unit has less than thirty minutes and is within a period of seven days from the date of the original invoice. The item must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories.

All exchanged/returned merchandise must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged altered missing written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. For an RA number (Return Authorization) on returns call Customer Service at 1347-240-0290. All Returns require an authorization number. Please note that RA # does not guarantee final disposition. All returns are subject to inspection. Pack the products into a shipping box with plenty of packing material and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton.

A-Stock is an open box or unsealed merchandise listed under package content/description. Please be aware that we cannot issue refund/return on A-stock merchandise. Exchange can only be made for defective products after we have tested the unit and confirmed that it is true.

Defective Bluetooth Headsets & Accessories :
Dead-on-arrival Bluetooth device ( unit doesn't turn on or doesn't charge) is exchangeable within a period of seven days form customer receive date. The item must be in original factory condition including all packaging materials inserts and manuals.
All Bluetooth Products Such as Headsets, Carkits and other accessories comes with 1 Year US Limited Manufacture warranty. please contact your product manufacture if you have an issue with the quality of the device such as pairing problems, sound quality, battery life or Bluetooth range.
Starlightmobile will not return products with quality issues.
 

You are responsible for return shipping charges to Starlightmobile.COM  Starlightmobile.COM will bear the cost of shipment of the replacement item to you. Unfortunately, we are unable to offer our everyday low prices and absorb the full cost of handling return shipments. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.

• Any item lost in the mail will not be responsible by Starlightmobile
• All return items MUST be brand new, factory sealed, unused, and untouched.
• All returned/exchange items for refund are subject to a 20% restocking fee
• If the product is defective and and you don't wish to exchange for the same unit, there will be a 20% restocking fees.
• Customers are responsible for return shipping charges.  This also applies to defective items.
• All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
• Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA).  Any returns sent without an RMA number will not be accepted by Starlightmobile.  You, the customer, assume all responsibility for the package until it arrives at our office.

T-Mobile Data Settings:

GPRS Settings:
Primary IP address:216.205.165.050
Port: 8080
Secondary IP address:Blank
APN name:   wap.voicestream.com
Data bearer:  GPRS
Profile name:  GPRS
Username: Blank

Bearer:  Data
Home page:  http://wap.myvoicestream.com

MMS Settings:
WAP GW IP: 216.205.165.050
APN: wap.voicestream.com
Messaging Server: http://216.205.174.84/servlets/mms
Data Mode: Connection Oriented
 
Cingular Data Settings:

GPRS Settings:
Settings Name: Cingular Wireless Internet Express
Home Page: http://device:home or http://device.home
Session Mode: Permanent
Connection Security: On
APN: wap.cingular (lower case)
PDP_Type: IP
Gateway IP Address: 66.209.11.61
Port: 9201
Authentication Type: Secure
Login Type: Automatic
User Name: WAP@CINGULARGPRS.COM                        (All upper case)
Password: CINGULAR1                                                         (All upper case)

MMS Settings:
Service Name: MMS
Server Name (mmsc): http://mmsc.cingular.com
Web Session Name: MMS